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FAQs

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The website does not display properly on my device, why?

The website does not display properly on my device, why?

This may depend on the browser you are using. We have done our best to make the site compatible with the majority of browsers. You also may not have certain plug-ins or your settings may need to be adjusted in order to optimise the content of the site.

 
What do I do if my stock arrives damaged?

What do I do if my stock arrives damaged?

Call us within 72 hours of receiving your stock and we will be happy to resolve the issue.

 
What if I have forgotten my password or my login details?

What if I have forgotten my password or my login details?

There is a link on the homepage which will ask for some details, fill it in and submit it. Another option is to call us in our office and we will retrieve your details.

 
Why can I not purchase some individual items from some lines?

Why can I not purchase some individual items from some lines?

We encourage you to initially purchase a whole concept before you are able to re-order individual lines. If you feel that you would like to purchase individual items, please contact your area sales manager who will pay you a visit in due course.

 
The design I received looks different to the image on the website, why is this?

The design I received looks different to the image on the website, why is this?

A picture may appear altered compared to the product, maybe due to lighting or other factors affecting the camera. However, if the difference is vast, then be sure to contact us.

 
By using the website, does that mean I will no longer need to contact my area sales manager?

By using the website, does that mean I will no longer need to contact my area sales manager?

No, this website is not a substitute and your area sales manager will have more information on the stock, it is recommended to use the website in parallel with your area sales manager.

 
Can I cancel or modify an order once I have placed it?

Can I cancel or modify an order once I have placed it?

No, however if you have a query or just placed an order, please contact your area sales manager at your earliest convenience, to ensure your order has not been processed or dispatched.

 
I believe I should receive a discount, but it does not appear on my account, why?

I believe I should receive a discount, but it does not appear on my account, why?

The website is linked directly to our database, where your discounts are recorded. If you feel like you are eligible for a discount and it is not visible on the website, then please contact us.

 
I previously purchased stock that is no longer on the website, what should I do?

I previously purchased stock that is no longer on the website, what should I do?

When was this purchase? From time to time, we discontinue lines and one of the lines you purchased previously may have been discontinued.

 
Why can I only order in specific multiples for certain products

Why can I only order in specific multiples for certain products

Some products are sold in specific multiples, it could be three, four or any other multiple. We only sell in multiples of these products as it is easier to distribute.

 
Is there a minimum spending amount required for the order?

Is there a minimum spending amount required for the order?

If you want to qualify for free delivery, the minimum spend is £150, else there is a £20 delivery charge for mainland UK. When opening an account with us the minimum opening order is £300.

 
I am a member of a buying group, is there anything I am entitled to?

I am a member of a buying group, is there anything I am entitled to?

Different buying groups are entitled to different things. Please contact your area sales manager for more information on each group.

 
What criteria must I fulfill if I wish to create an account?

What criteria must I fulfill if I wish to create an account?

Firstly, you need to get a form from your area sales manager and then you need to provide two legitimate trade references, along with a copy of your most recent utility bill if you are not a limited company. Your account will be opened once you have passed our credit checks.

 
The question I have to ask is not on the website, what should I do?

The question I have to ask is not on the website, what should I do?

There is an enquiry form on the 'Contact Us' page, fill this out with all the details required then wait for someone to response. Alternatively, you can contact your area sales manager or the office.

 
  • Xpressions 4 U Ltd
  • Unit 1, Ventura House
  • Bullsbrook Road
  • London
  • UB4 0JR
  • Company Reg No. 8188964
  • Registered in England
  • Tel: +44 (0) 20 8756 7793
  • Fax: +44 (0) 20 8756 7799