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Return Policy

All Goods are sold on a firm sale basis. In respect of faulty or damaged Goods, please notify the office within 72 hours of receipt of delivery. Photographic evidence may be requested.


The information below is taken from Section 6.8 and Section 6.9 of our Terms and Conditions.

6.8 Any claim in respect of error in type or quantity of Goods or in respect of the condition of the Goods delivered must be made in writing to the Seller within 72 hours of receipt of the Goods by the Buyer. In the case of non-delivery or part delivery of Goods, notification must be given to the Seller (and in the case of part delivery such notification to confirm the number of cartons delivered) within 14 days of an invoice being received.

6.9 No goods delivered to the Buyer that are in accordance with the Contract will be accepted for return without the prior written approval of the Seller on terms to be determined at the absolute discretion of the Seller.

 

  • Xpressions
  • Unit 1, Ventura House
  • Bullsbrook Road
  • London
  • UB4 0JR
  • Company Reg No. 8188964
  • Registered in England
  • Tel: +44 (0) 20 8756 7793
  • Fax: +44 (0) 20 8756 7799